Can Jaggaer reach eProcurement?
13 Aug 2022
Table of Contents
Accountants never work directly with servers running Ellucian’s Integration for eProcurement (IFEP) “middleware” software (syncing Ellucian Banner with Jaggaer a.k.a. SciQuest), but engineers do.
Here are tricks engineers can try to ensure that communications are running smoothly from the Jaggaer spending management tool to the eProcurement middleware.
eProc web config panel
Connections tab
Under eProc Connection, under HTTP Request from Vendor…
Is the URL displayed properly stored inside of Jaggaer’s configuration? Ask Jaggaer Support (or a Jaggaer admin from your accountancy team) to show you around the Jaggaer administration website to validate.
An accountant with administrative access to Jaggaer can look in Jaggaer under Setup -> General Site Settings -> Document Export Settings. Next to the dashboard tab in the connection mgt tab, they can click through the various links listed under a box labeled Connections until they find one where, at right under Selected Connection, has the “Supports Banner” checkbox checked. The URL should match the URL above.
If it doesn’t, don’t have an accountant or an engineer touch anything in eProcurement or Jaggaer just yet.
Instead, schedule a screenshare-enabled conference call with Jaggaer Support, Ellucian’s Action Line, your eProcurement sysadmin, and one of your accountants serving as a Jaggaer administrator, and work through the troubleshooting live.
Take notes about what exactly was wrong and what exactly got fixed, for future reference.
Be careful about recording the screenshare, as there will be passwords visible during part of your configuration exploration and modification.
Posts In This Series
- Part 1 - Jaggaer - Banner Sync Series
- Part 2 - Can eProcurement reach Banner?